Refund policy

Refund & Return Policy

Effective Date: September 4, 2026

Store Name: Organo Gold

Contact Email: organowrldagro@gmail.com

Contact Phone: +91 9520924182

Business Address: 4BA, 19 Jawahar Nagar, Jaipur, Rajasthan 302004, India

1. Return Window & Eligibility

Because we handle pure, organic food products (such as Ghee, Cold-Pressed Oils, and Spices), strict health and safety guidelines apply to all returns:

  • Return Window: You must initiate a return request within 1 to 3 days of receiving your package.

  • Product Condition: Products must remain unopened, factory-sealed, unused, and in their original packaging with all tags intact.

  • Mandatory Unboxing Video: To process any damage, leakage, missing item, or return request, an unedited video of the parcel being unboxed is mandatory. The video must clearly show the shipping label and the condition of the sealed package as it is opened.

2. Non-Returnable & Non-Refundable Items

Due to safety and hygiene standards for consumable food items:

  • Unsealed or Opened Food Products: Any item that has been opened, unsealed, or partially consumed cannot be returned or refunded under any circumstances.

  • Returns requested after 3 days from the delivery date.

  • Items damaged due to improper handling or storage by the customer after delivery.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transit, leaked, or incorrect:

  1. Contact us within 1 to 3 days of delivery at organowrldagro@gmail.com or call/WhatsApp us at +91 9520924182.

  2. Share your Order ID, along with the mandatory unboxing video and photos clearly showing the issue.

  3. Once verified, we will arrange a free replacement or issue a full refund to your original payment method.

4. How to Initiate a Return

  1. Email us at organowrldagro@gmail.com or WhatsApp +91 9520924182 with your order number and unboxing video.

  2. Once approved, our team will provide instructions on the return process and reverse pick-up arrangements.

5. Refunds & Processing

  • Prepaid Orders (UPI, Cards, Net Banking): Approved refunds will be credited back to your original payment method within 5 to 7 business days after inspection.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via UPI transfer or bank account transfer after you provide your details to our support team.

  • Shipping Charges: All orders include Free Shipping, so no shipping fee deductions will be applied to eligible refunds.